Provide effective and timely telephone and/or e-mail assistance to victims/survivors of impaired driving who contact MADD for services. Assess victims/survivors’ needs for emotional support, information, and referrals, implementing beneficial interventions based upon the assessment of needs. Provide connection between victims/survivors and MADD, ensuring a continuum of service.
Details:
- Provide effective and timely telephone and/or e-mail assistance to victims/survivors of impaired driving who contact MADD for services.
- Help Run the Michigan Specific Hotline (Typically receive between 5-10 calls per week) then refer it to a VSS and or Victim Advocate.
- Assess victims/survivors’ needs for emotional support, information, and referrals, implementing beneficial interventions based upon the assessment of needs.
- Collect and maintain community resource information, sharing this information with victims/survivors and other victim advocates. Provide connection between victims/survivors and local MADD chapters, ensuring continuum of service.
Required Skills and Qualifications:
- Background check: $45.00
- Completion of MADD Helpline training
- Completion of the Beginning Victim Assistance Training Institute (VATI)
- Ability to communicate effectively
- Sensitivity to the needs of victims/survivors of impaired driving
- Ethical behavior and respect for confidentiality
- Computer/Internet to access the schedule, communicate referrals and maintain records
- You cannot have received a DUI/OWI at anytime
Time Commitment:
- 8-30 Hours Per Week
- At Least 1 Shift Per Week (Each Shift is 8 Hours)
- Shifts require Night-Time availability
- 6 Month Commitment
- Weekly Check In with Staff
