Wayne County Airport Authority invites you to join its friendly team of Airport Ambassador Volunteers. Identified by their distinctive blue uniforms, our Airport Ambassadors can be found throughout Detroit Metropolitan Airport providing a variety of vital services, whether originating from an Information Booth or as a Mobile Volunteer.
Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events. Volunteers are often chosen to help the airport staff with a variety of duties during special events and the holidays. Our volunteers have a well-earned reputation for extending prompt and courteous assistance.
Volunteer Perks include:
• Convenient and free parking in a secured employee parking area
• Special discounts on airport retail and food items
• Volunteer recognition functions and service awards
Shifts needed:
Our information booths are open from 8:00 AM until 8:00 PM, 7 days per week, 365 days per year. Airport Ambassadors are asked to volunteer a minimum of 4 hours per week.
Qualifications:
Airport Ambassadors should be great problem solvers able to work well with a variety of people and personalities, willing to assist others, effective communicators, reliable, committed and able to remain calm under pressure.
Mission:
The mission of the Detroit Metro Airport Ambassador Program is to enhance the traveler and visitor experience by providing exceptional customer service while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.
